PURCHASE ON MOBILI FIVER
- Which payment methods are available?
- Do you have a showroom?
- Where can I get a copy of your catalogue?
- How can I add a review?
- Are prices the same in Italy and abroad?
- Are there additional fees for currency exchange?
PRODUCTS
- What material is your furniture made of?
- Do you personalise measurements or colours/finishes?
- What should I do if I have any problem with the product?
- The price of the product I wanted to buy has changed. How come?
- Do the purchased products have a warranty?
- Is the finish colour real? I am not sure, how can I tell?
SHIPPING
- Why do some products have longer waiting times?
- How much does shipping cost?
- There seems to be a problem with tracking the shipment. What could it be?
- My order hasn't arrived yet. How can I check the status?
- Has my order already been shipped?
- Which countries do you ship to?
DELIVERY
ORDERS
- Can I cancel my order?
- I have already placed the order, can I change it?
- Where can I check the status of my order and find out where it is?
- I paid by bank transfer, but I didn't receive any confirmation from you. What should I do?
- I entered the wrong billing or shipping information when ordering. Can I edit them?
- I entered an incorrect shipping date when ordering. Can I change it?
RETURNS
- How can I return the purchased products?
- The item has arrived damaged or defective. What should I do?
- If I don't like the item, what are the collection costs (at my expense)?
- How and when is the refund made?
- How does a return collection work?
- The card I used for the order is no longer active. How will I receive a refund?
WAIT AND SAVE
- What is the Wait and Save promotion?
- How much time do I have to wait for my product?
- On which products is the promotion active?
- If I pay full price, can I receive the product sooner? Or if I wait longer, can I get a bigger discount?
- Does delivery time change for promotional products?
- The shipping date shown on the website has now been postponed: why?
Temporary promotions on available products
GIFT CARDS AND DISCOUNT CODES
- I have a discount coupon. How do I use it?
- I own multiple discount codes, is it possible to apply them together?
- What discounts can I get for my order?
- I am a company with a VIES VAT number, but VAT was applied at the time of ordering.
- I am a resident or domiciled outside the European Union. I wish to export the order received in an EU country to a non-EU country. Do you refund VAT?