PURCHASE ON MOBILI FIVER
- How can I sign in on the website and make a purchase?
- How do I cancel my account?
- I can't access my account. What can I do?
- It's the first time I buy online, I don't understand how it works.
- Do you have a showroom?
- Where can I get a copy of your catalogue?
PRODUCTS
- Do you personalise measurements or colours/finishes?
- Do the purchased products have a warranty?
- What material is your furniture made of?
- Is the finish colour real? I am not sure, how can I tell?
- Are the colours always the same? For example, is the oak always the same for both shelves and tables or something else?
- Is the surface of the furniture smooth or rough?
WAIT AND SAVE
- What is the Wait and Save promotion?
- How much time do I have to wait for my product?
- What are the discounts depending on the waiting time?
- How long does the specific discount I see on the product last?
- On which products is the promotion active?
- If I pay full price, can I receive the product sooner? Or if I wait longer, can I get a bigger discount?
Weekly offers
ORDERS
- Can I cancel the order?
- I have already placed the order, can I change it?
- Where can I check the status of my order and find out where it is?
- How do I know when my order will be shipped?
- I paid by bank transfer, but I didn't receive any confirmation from you. What should I do?
- I entered the wrong billing or shipping information when ordering. Can I edit them?
SHIPPING
DELIVERY
- If my country is not included in the country delivery list, what can do?
- I wrote the delivery address wrong, what should I do?
- The courier tried to deliver but I wasn't there. What should I do?
- Is it possible to collect the package from the courier with a Depot Pick Up Service?
- When is delivery made?
- Is delivery to a specified floor provided?
RETURNS
- How can I return the purchased products?
- The item has arrived damaged or defective. What should I do?
- If I don't like the item, what are the collection costs (at my expense)?
- How and when is the refund made?
- How does a return collection work?
- The card I used for the order is no longer active. How will I receive a refund?