PURCHASE ON MOBILI FIVER
- What can I do if a product is not available?
- How can I sign in on the website and make a purchase?
- It's the first time I buy online, I don't understand how it works.
- Do you have a showroom?
- Where can I get a copy of your catalogue?
- How can I add a review?
PRODUCTS
- What is the holding capacity of the supplied Fischer plugs?
- Do you personalise measurements or colours/finishes?
- Do the purchased products have a warranty?
- What material is your furniture made of?
- Is the finish colour real? I am not sure, how can I tell?
- Are the colours always the same? For example, is the oak always the same for both shelves and tables or something else?
WAIT AND SAVE
- What is the Wait and Save promotion?
- How much time do I have to wait for my product?
- What are the discounts depending on the waiting time?
- How long does the specific discount I see on the product last?
- On which products is the promotion active?
- If I pay full price, can I receive the product sooner? Or if I wait longer, can I get a bigger discount?
WEEKLY OFFERS
ORDERS
- Can I cancel the order?
- I have already placed the order, can I change it?
- Where can I check the status of my order and find out where it is?
- How do I know when my order will be shipped?
- I paid by bank transfer, but I didn't receive any confirmation from you. What should I do?
- I entered the wrong billing or shipping information when ordering. Can I edit them?
SHIPPING
- How much does shipping cost?
- There seems to be a problem with tracking the shipment. What could it be?
- My order hasn't arrived yet. How can I check the status?
- Has my order already been shipped?
- Which countries do you ship to?
- If I pay for an additional service, can I receive the order earlier?
DELIVERY
- What phone number should I provide for the delivery of my order?
- If my country is not included in the country delivery list, what can do?
- I wrote the delivery address wrong, what should I do?
- Delivery with GLS. How to deal with it?
- Delivery with BRT. How to deal with it?
- Delivery with TNT. How to deal with it?
RETURNS
- How can I return the purchased products?
- The item has arrived damaged or defective. What should I do?
- If I don't like the item, what are the collection costs (at my expense)?
- How and when is the refund made?
- How does a return collection work?
- The card I used for the order is no longer active. How will I receive a refund?
GIFT CARDS AND DISCOUNT CODES
- I have a discount coupon. How do I use it?
- I own multiple discount codes, is it possible to apply them together?
- What discounts can I get for my order?
- I have a gift card. How do I use it?
- I am a company with a VIES VAT number, but VAT was applied at the time of ordering.
- I am a resident or domiciled outside the European Union. I wish to export the order received in an EU country to a non-EU country. Do you refund VAT?
TECHNICAL ASSISTANCE
- I can't access my account, why?
- I cannot log into my account or complete my order, what can I do?
- I can't apply the discount code to my order.
- When I try to access my account, I get the message "The account login is incorrect or your account is temporarily disabled. Please wait and try again later.
- How do I cancel my account?
- I am having technical issues on the website. What can I do?