- If the status of your order is "Preparing order", it means that the order is confirmed and will be shipped within the specified dates in your order summary (received by mail or found in your personal area of the website).
- If the status of your order is "Preparing delivery" it means that our warehouse is preparing your order for shipment.
- As soon as the status becomes "Shipped" it will mean that the order has been handed over to the courier.
Don't worry, you will always receive the shipping confirmation via email when the goods leave our warehouse!
The order is shipped by the specified date. Indeed we always try to ship in advance if the product becomes available earlier.
During the busiest periods (Black Friday, Christmas, Easter), or during the year (due to courier transport strikes, remote areas to reach, operational slowdowns) times may vary slightly. We continuously strive to limit these inconveniences or changes: if there are delays in delivery do not hesitate to contact our Customer Service.