What should I do if I have any problem with the product?

We regret that you have experienced a problem with the product you purchased.
In order for us to properly assess the possibility of a replacement or possible coomercial gesture, it is essential that we receive clear and complete documentation of the problem.
You will be asked to provide:

• Supporting documentation, such as detailed photos or, preferably, a clear and complete single video highlighting the anomaly and showing all components involved.
• In some cases, we may also request images of the package that contained the affected parts, which will be useful to perform internal verification.
• Accurate information about the parts involved, including part numbers, description, and location within the product, in order to facilitate identification and analysis of the problem.

This information will allow us to handle the report as quickly as possible and offer you an appropriate and prompt solution.
If you have any doubts or need assistance, our Customer Service is always at your disposal: click here and we will be happy to help you.