Identity verification during shipping or at the time of delivery

Can the carrier request an identity document during shipping or delivery of the order?
Yes, in some cases, the carrier in charge of the delivery may request confirmation of the recipient’s identity.

Why is identity verification requested?
This request may be made when the carrier deems it appropriate, in accordance with applicable regulations on security, terrorism prevention, and anti-money laundering.

Is it mandatory to provide my data?
Identity verification is carried out only in the cases provided for or deemed necessary by the carrier. In such situations, the recipient’s cooperation is required to complete the delivery.

How are my personal data processed?
The carrier handles any collected data in full compliance with applicable data protection regulations, ensuring secure processing in accordance with the law.

Does Mobili Fiver have access to the data requested by the carrier?
No. Any data provided to the carrier during the identity verification process is not shared with Mobili Fiver, but is managed exclusively by the carrier in accordance with its policies and legal obligations.

What happens if I do not provide the requested data?
If the carrier does not receive the required data and therefore cannot proceed with delivery, it may decide to return the goods to the sender. In that case, the sender may issue a refund for the returned order, after deducting the return shipping costs borne by the customer.