First of all, please do not refuse the delivery, even if the packaging appears damaged or dented.
We also ask that you keep all parts of the order, including any damaged items and packaging materials, until your case has been resolved.
After delivery, please inspect the item carefully, even if you do not plan to assemble it immediately. Any damage or missing parts must be reported within 14 days from the delivery date.
If you notice missing or damaged parts while opening or assembling the product, please first confirm exactly which parts are missing or damaged, then contact our Customer Service immediately using this form.
For safety reasons, please do not continue assembling the product if any parts are damaged.
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