FAQ

PURCHASE ON MOBILI FIVER

• Which payment methods are available?
• Do you have a showroom?
• How can I leave a review?
• Are prices the same in Italy and abroad?

PRODUCTS

• What materials are your furniture made of?
• Do you offer custom sizes or custom colors/finishes?
• Is the finish color true to reality? I’m not sure I can tell from the pictures. What can I do?
• Are the colors always the same? For example, is the Oak finish the same for shelves, tables, and other products?
• Do your products come already assembled?
• Do you offer a dedicated price list for industry professionals or retailers?

SHIPPING

• Why do some products have longer waiting times?
• How much does shipping cost?
• Which states do you ship to?
• Can I receive my order sooner by paying for an additional service?
• Can you ship my order earlier than the estimated shipping date?
• Can I postpone the shipping date?

DELIVERY

ORDERS

• Can I cancel my order?
• I have already placed the order, can I change it?
• Where can I check the status of my order and find out where it is?
• Is it possible to choose the shipping or dispatchment date of the goods?
• My products do not have the same availability. Can you make two shippings and send me the in-stock items right away?

RETURNS

• How can I return the purchased products?
• The item has arrived damaged or defective. What should I do?
• If I don't like the item, what are the collection costs (at my expense)?
• How and when is the refund made?
• How does a return collection work?
• The card I used for the order is no longer active. How will I receive a refund?

Promotions

• What do our temporary promotions consist of?
• What is your pricing and discount policy?

GIFT CARDS AND DISCOUNT CODES

• I have a discount coupon. How do I use it?
• I own multiple discount codes, is it possible to apply them together?
• What discounts can I get for my order?

Technical Support

• I am having technical issues on the website. What can I do?