PURCHASE ON MOBILI FIVER
PRODUCTS
- What materials are your furniture made of?
- Do you offer custom sizes or custom colors/finishes?
- Is the finish color true to reality? I’m not sure I can tell from the pictures. What can I do?
- Are the colors always the same? For example, is the Oak finish the same for shelves, tables, and other products?
- Do your products come already assembled?
- How do I clean the products?
SHIPPING
DELIVERY
ORDERS
- Can I cancel my order?
- I have already placed the order, can I change it?
- Where can I check the status of my order and find out where it is?
- Is it possible to choose the shipping or dispatchment date of the goods?
- My products do not have the same availability. Can you make two shippings and send me the in-stock items right away?
RETURNS
- How can I return the purchased products?
- The item has arrived damaged or defective. What should I do?
- If I don't like the item, what are the collection costs (at my expense)?
- How and when is the refund made?
- How does a return collection work?
- The card I used for the order is no longer active. How will I receive a refund?